Breakout Session 2: 

Thursday 4 - 5 pm

Tracey Hughes, Author, Software Engineer Ctest Laboratories
Cameron Hughes, Author, Software Engineer Ctest Laboratories
Mark Welton, YSU, Network Security Analyst
Roger Ackley, President, VisionShare, Inc.

C.R.A.I.G. (Course Requirement and Information Guru) is a knowledge-based system using fifth generation computer programming techniques to implement a student advisement system. The fifth generation techniques allow the software to use humanlike decision making. It also allows the system to make humanlike suggestions and recommendations to a student seeking course or curriculum advisement. The C.R.A.I.G. system is designed to perform at the level or beyond the level of a typical human course advisor. The system interacts with the student using normal language. There are no special commands or menu systems to learn.

This session demonstrates how knowledge-base technology can be used to enhance traditional database technology. It describes how some aspects of the next generation of smart software can be used by educational institutions. The session introduces the idea of a knowledge-based system and a distributed AI system (Smart Agents).

The session also demonstrates how the institution’s enterprise server (mainframe) running Linux (Linux S/390) can be used as an application server presenting the end user with state-of-the-art graphical user interface. There is a brief presentation of the new X/Window Client/Server paradigm (often referred to as X Web or Broadway) that is available on S/390 through a Linux S/390 implementation. The session defines a number of important buzzwords in the arena of AI systems or smart systems. The session will provide attendees with demonstrations, lists of successful (AI and DAI) implementations etc.

Michael Hrishenko, YSU, Manager, Reporting & Customer Support Services
Representative from Network Associates, Inc.

The YSU Help Desk provides problem management and resolution resources to the students, faculty, and staff of Youngstown State University. Charged with resolving as many situations as possible during the initial contact or taking ownership of a problem until a solution can be delivered, the YSU Help Desk fulfills its mission of providing a single point of contact for student, faculty, and staff having computer-related concerns. In order to efficiently accomplish this goal, a full-service, integrated set of web-based applications (Magic Total Service Desk) was installed during the fall of 2000. Discussed from an implementation and use perspective, Magic Total Service Desk provides functionality to technical administrators, Help Desk staff, support group members and Help Desk clients.

Paul Houser, Campus Pipeline
Branch Mclendon, Mascot Networks

There will be a general discussion of the use of portals in an academic environment. Both positive and negative aspects of the use of portals will be covered. Vendors from Mascot Networks, and Campus Pipeline will be present to highlight the features of their product and field questions both generic and specific to their product.

Laura Schwartz, Director of Technical
Services, Jacada 
Dr. Dennis Calbos, Director of
Student Information Systems, UGA.
Rob Morris, Director of Product Marketing
Jacada, Inc.

Jacada will share with the OHECC attendees how colleges and universities can use web-enabling technologies to address their needs to improve university operational processes and to allow their students improved access to a more "modern" education. 

The presentation will consist of the following topics:
Overview of Web-Culture as it relates to Higher Education Institutions
Brief synopsis of different methods used to web-enable legacy data (AS400 and mainframe). 
Solutions addressed will take into account: functionality, time to market and cost. 
Testimonial and Case Study from University of Georgia - presenting their Online OASIS project. 
UGA's online registration application will be displayed. 
Wrap-up - More than just on-line registration…new ways to maximize your current IT investments.

The Increasing Importance of “High Touch” in our “High Tech” World

Roger Ackley, Certified Behavioral Management Process Consultant and President of VISIONSHARE consulting

Are your “people skills” as sharp as your “computer skills?”  Would you rather “email” then “embrace?”  Then you need to attend Mr. Ackley’s entertaining and informative presentation to gain a deeper understanding of why we all do what we do the way we do it.  If you have any relationships or interactions with others, you can’t afford to miss this informative session.  We guarantee you will, have fun, learn something, and never view others (or yourself for that matter) the way you do now, as a result of attending this energetic, and highly interactive presentation.